Returns & Refunds

This policy explains when a REDYPLAST purchase can be returned, exchanged or refunded, and how to raise a request. It applies to orders placed through this website.

1. Eligibility for returns

Returns are accepted only under these conditions:

• The product received is damaged, defective, or incorrect
• The issue is reported within 7 days of delivery
• The product is unused, uninstalled, and in its original packaging with all accessories
• Original invoice or proof of purchase is provided

Products that have been used, altered, installed, or damaged due to improper handling are not eligible for return.

2. Non-returnable items

The following items are not eligible for return or refund:

• Customized or made-to-order products
• Products damaged due to misuse, negligence, or improper installation
• Clearance or discounted items (unless damaged or defective)
• Products returned without prior approval

3. Return process

To initiate a return request:

• Contact us through our Contact page within 7 days of delivery
• Share your order details, invoice number, and clear photos or videos of the issue
• Our team will review the request and provide approval along with return instructions

Returns sent without prior authorization may not be accepted.

4. Inspection and approval

Once the returned product is received, it will be inspected by our quality team. Approval of return or replacement is subject to inspection and verification of the reported issue.

5. Replacement policy

• Approved returns due to damage, defect, or incorrect supply will be replaced with the same or equivalent product, subject to availability
• Replacement shipping timelines may vary based on product availability and location

6. Refund policy

Refunds are applicable only when:

• Replacement is not feasible
• The product is unavailable

Approved refunds will be processed within 7–10 working days after inspection approval. Refunds will be issued through the original mode of payment or via bank transfer, as applicable.

7. Shipping costs

• Return shipping costs will be borne by REDYPLAST only in cases of approved damaged, defective, or incorrect products
• In all other cases, shipping and handling charges are non-refundable

8. Cancellation policy

Order cancellations are accepted only before dispatch. Once the product has been dispatched, cancellation requests will not be entertained.

9. Limitation of liability

REDYPLAST shall not be responsible for delays or damages caused due to third-party logistics providers, natural calamities, or circumstances beyond our control.

10. Changes to this policy

REDYPLAST reserves the right to modify or update this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

11. Contact us

For any questions related to returns, refunds, or cancellations, please reach us through our Contact page.