Thank you for choosing RedyPlast. We value your trust and aim to ensure complete satisfaction with our agricultural irrigation and water management products. This Returns and Refunds Policy outlines the conditions under which returns, replacements, and refunds are accepted.
By purchasing or placing an order through https://redyplast.com, you agree to the terms of this policy.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
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The product received is damaged, defective, or incorrect
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The issue is reported within 7 days of delivery
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The product is unused, uninstalled, and in its original packaging with all accessories
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Original invoice or proof of purchase is provided
Products that have been used, altered, installed, or damaged due to improper handling are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or made-to-order products
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Products damaged due to misuse, negligence, or improper installation
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Clearance or discounted items (unless damaged or defective)
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Products returned without prior approval
3. Return Process
To initiate a return request:
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Contact us through the contact details available on https://redyplast.com within 7 days of delivery
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Share order details, invoice number, and clear photos/videos of the issue
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Our team will review the request and provide approval along with return instructions
Returns sent without prior authorization may not be accepted.
4. Inspection and Approval
Once the returned product is received, it will be inspected by our quality team. Approval of return or replacement is subject to inspection and verification of the reported issue.
5. Replacement Policy
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Approved returns due to damage, defect, or incorrect supply will be replaced with the same or equivalent product, subject to availability
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Replacement shipping timelines may vary based on product availability and location
6. Refund Policy
Refunds are applicable only when:
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Replacement is not feasible
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The product is unavailable
Approved refunds will be processed within 7–10 working days after inspection approval. Refunds will be issued through the original mode of payment or via bank transfer, as applicable.
7. Shipping Costs
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Return shipping costs will be borne by RedyPlast only in cases of approved damaged, defective, or incorrect products
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In all other cases, shipping and handling charges are non-refundable
8. Cancellation Policy
Order cancellations are accepted only before dispatch. Once the product has been dispatched, cancellation requests will not be entertained.
9. Limitation of Liability
RedyPlast shall not be responsible for delays or damages caused due to third-party logistics providers, natural calamities, or circumstances beyond our control.
10. Changes to This Policy
RedyPlast reserves the right to modify or update this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
11. Contact Us
For any questions related to returns, refunds, or cancellations, please contact us through the contact information provided on https://redyplast.com.
RedyPlast
Delivering quality irrigation solutions with fairness and transparency.